Guided actions. Protected people.

General Policies and Procedures

Our commitment to safety relies on clear execution. This page showcases the core policies and procedures every team member must follow.

GadgetNest Refund and Returns Policy

Refunds and Replacements

Products that are faulty or defective within the manufacturer's warranty period may be eligible for a refund or replacement.

To qualify, the issue must be covered under the terms of the manufacturer's warranty.

If the item is deemed faulty due to manufacturing issues, we will offer a replacement or a full refund in line with the warranty guidelines.

Warranty Claims
Change of Mind

You can opt for a refund or exchanges for change of mind purchases for up to ten business days.

Please choose your products carefully and read exclusions below.

How to Request a Refund or Replacement

To initiate a refund or replacement for a product under warranty, please:

  • Contact us at info@gadgetnest.com.au with proof of purchase and a detailed description of the issue.

  • If necessary, we may ask you to return the item for inspection.

  • You can also pop into our store which is opening soon.

Exclusions

Improper Use or Accidents

Items that have been damaged due to improper use, misuse, or accidents are not eligible for a refund or replacement.

This includes, but is not limited to, products that have been used for purposes other than their intended use, or those that have been subjected to physical damage, water damage, or other accidents.

Time Frame for Refunds and Replacements

Please allow up to 10 business days for us to process your request and inspect the product once it is received.

If you have any questions about our refund policy or need assistance, feel free to contact our customer support team at info@gadgetnest.com.au.

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Updated Safe Lifting Procedure for TVs

Purpose

This procedure is designed to ensure the safe handling and lifting of large TVs (greater than 30 inches) in order to prevent injury and damage to the products.

Important Notice

Please note that this procedure has recently changed.

For any TVs over 90cm (35 inches) in length, it is now mandatory that two people must carry out the lift together.

This change is in place to ensure the safety of all employees and to prevent potential strain or injury.

Safe Lifting Procedure for Large TVs

Assess the Load

1

  • Before attempting to lift, assess the size, weight, and shape of the TV.

  • Ensure that the TV is not too heavy or awkward for one person to handle. If the TV is over 90cm (35 inches) in length, a two-person lift is required.

Prepare the Lifting Area

2

  • Ensure the path to where the TV is being moved is clear of obstacles.

  • Check that the surface where the TV will be placed is stable and secure.

  • If necessary, ask a colleague to help spot or guide during the move.

Get Assistance

3

  • If the TV exceeds 90cm in length, ensure you have a second person to assist with the lift.

  • Communicate clearly with your lifting partner, ensuring you both understand the plan and coordinate your movements.

Position Yourself Correctly

4

  • Stand close to the TV, with your feet shoulder-width apart for a stable base.

  • Bend your knees, keeping your back straight and upright.

  • Hold the TV securely by gripping the sides or handles provided. Do not lift by the screen itself.

Stay connected. Stay informed. Work smarter.

Stay connected. Stay informed. Work smarter.

Lift with Your Legs, Not Your Back

5

  • As you lift, engage your leg muscles by pushing upwards, keeping your back straight.

  • Avoid twisting or turning your body while lifting. Move your feet to change direction.

Move Slowly and Carefully

6

  • If you’re lifting with a partner, communicate and move together.

  • Carry the TV at waist height, ensuring you keep the load close to your body.

  • Take small steps, and if you need to stop or adjust, communicate clearly with your partner.

Place the TV Down Safely

7

  • When placing the TV down, bend your knees again, keeping your back straight.

  • Lower the TV slowly and carefully, ensuring it is securely positioned before letting go.

Report Any Issues or Injuries

8

  • If any issues arise during the lift, such as difficulties or potential injury, stop immediately and report to your supervisor.

REMINDERS

  • For any TV over 90cm long, a two-person lift is mandatory.

  • Always prioritise safety over speed, and never attempt to lift a heavy or awkward item by yourself if it is unsafe.

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